Given it’s the Lead project manager that given the recent patch, was far too long delayed and is a joke that their biggest streamers ran off to another MMO, isn’t something the company should want, it’s like telling people “The game isn’t for you” then wondering why no one bought your product.
Lead Project Manager should known better, and should be dealt with, either a sacking or demoting.
Guess what I’m a dev too. And let me tell you something else. We as company had cases where we got rid of such customers talking **** about one of our colleagues. The clima in the team is much more important then a negative customer which is constantly talking nonsense.
Maybe you are too young to have the experience but customers are not always worth fighting for
Blizzard’s HR department really need to get their staff Twitter accounts under control. First Lore’s racism now this, it’s unacceptable for employees who are ambassadors of their company to be doing this to paying customers, especially after the content drought and 8 yrs of poor releases.
I’m not young anymore, my back hurts for like 3 years at this point. I’m working for corporation so our clients are big that means they send people who are trained with human relations. I won’t argue that deal with client that abuse employees should be terminated but cmon… I can’t see situation where you are allowed to act agressively.
I 100% agree. I work in corporate tech sales, and if this happened on my team, HR would be down my throat, I would either be fired or severely disciplined for my actions on social media. Additionally, my director and probably VP would have to write an apology for my actions to the affected customer and on social media. This is why they put us through training to handle critical feedback and even insults because its our job as customer facing employees. You become a customer facing employee when you put Blizzard in the BIO as your now a corporate ambassador it’s no longer a personal account.
Yeah your right his wording was awful. But I still think there was more into this message then we all know atm. I can imagine the employees were under massive pressure during the last year.
I don’t like the overprotecting party of this thread when it comes to a streamer. The employee will get sued for sure and that’s fine by me. But it’s not a crime that he made a mistake out of a stressful year I guess.
On the other hand acting injured on Asmon’s behalf when he has publicly stated many times he doens’t care seems a bit overkill.
I don’t think the tweet was wise but it wasn’t an official statement from Blizzard, it was an employee giving their personal opinion. They all have that disclaimer on their twitters for that reason.
I hope that he wont face any big consequences. We all have done stupid things, I once have put dinosaur and joke in source code … so yeah hour talk with team leader and I’ve never done anything silly again.
I’m pretty sure that fact that FF have 5times more viewers when 9.1 just released and is not well recieved by community … devs and leaders must be on hight doses of adderral and bear right now.
The issue isn’t that they think Asmongold is an idiot. Most people think that and he has admitted it. The issue is that they were allowed to write that comment in the first place. A stressful year means nothing. We’ve all had a stressful year, but you don’t see this happening anywhere else. The fact that this has happened shows us their HR department is incredibly incompetent. The lead product manager is allowed to show open disdain towards consumers on social media, which means there is probably a wider culture of these actions happening at Blizzard.
If it was a personal account yes but they were representing the company on that account it was in their BIO once you do that its not a personal account, it doesn’t matter if you say the opinions don’t reflect the views of the company the fact that you work their means it does. Their HR department should be all over this, this is why in corpo training they tell you not to affiliate yourself with them on personal accounts.
True but if someone high up in blizzard cannot handle a player being critical of their game, especially in it’s current state. That doesn’t reflect well on both him and the company.
He should still be allowed to post whatever he wants on said account. This however doesnt mean he should be free of consequences. So he can be allowed to post on it but if it comes back to bite him then he has to deal with it. He will absolutely be punished for it internally but his right to post what he wants shouldn’t be limited from a general stance.
You dont post this stuff on twitter when working in serious company with checkmark and profession in your name.
Because everything you say there is representing the company. People are forgetting this, they think it’s their own private playground, it’s not.
You may disagree but the Shareholders won’t be happy about such actions because some wild employee decided he can talk like this with “Blizzard” written in his bio.
Because in the end nobody remembers his name, but everyone remembers that “blizzard employee told that”.
HR is not as important as you may think of these days. Company accounts are often not being checked what is written on them. Internal training is all you can do. But employees should be allowed to talk what they want. The risk of getting sued is on their own
You realize they are trolling. People who follow asmon don’t care about such phrases and just use them as bait to troll people who usually care about such things. I can’t believe anybody following him wouldn’t have thick skin. I’m just enjoying the irony because I fully accept your excuse, but if it would be any other person, somebody with a positive image in the trigger happy community, it would be inexcusable. If anything, that person that tried to ban him in FF14 should be banned in FF14, if they even play it. The dev tho, who cares, it is as you say. It is absolutely blown out of proportions.
Their investors arent really happy with them currently as visible with them nearly blocking Bobby getting paid his bonus despite him fulfilling his end of the bargain.