WildGrowth EU - same problem, some spikes from last night, today 500-1000 ms latency on WoW only.
Not Blizzardâs fault for once,
Weâve confirmed the degraded network performance in our first update is due to a cable cut, which occurred at approximately 18:00 UTC, April 19. This cable is located just west of Singapore and impacts the cabling system connecting 17 countries from Singapore to Europe.
As a result of multiple subsea fiber faults between Europe and Asia regions, the issues appear to be a direct consequence of congestion resulting in packet loss and increased latency connecting to the SGP1 region. Customers in the Asian region are having difficulty reaching DigitalOcean resources located in Amsterdam (AMS2, AMS3), London (LON1), and Frankfurt (FRA1).
Can see the latency happening on other services as well.
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Update: it was too good to be true. As of now, the problem is back and the game is unplayable again.
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but if yesterday it worked perfectly⊠come on, letâs not talk nonsense⊠they touched something with the patch and today it sucks, as usual, despite paying they canât make decent stuffâŠ
Just to be clear, and as mentioned in my response a day ago, this issue seems to be outside of our infrastructure.
Furthermore, this was reported to have started on Friday by many players in this thread, and would therefore have nothing to do with the patch deployed this morning.
I was playing nice 4 hours ago. Now i got 6000 ping Wassup. I am getting high ping on some maps only.
> 8 if-be-34-2.ecore2.emrs2-marseille.as6453.ne (195.219.187.3) 59.504 ms 58.054 ms 57.931 ms
**> 9 * * ***
**> 10 * * ***
**> 11 * * ***
**> -----------------
**> 30 * * ***
PING 185.60.112.157 (185.60.112.157): 56 data bytes
64 bytes from 185.60.112.157: seq=0 ttl=244 time=650.518 ms
64 bytes from 185.60.112.157: seq=1 ttl=244 time=654.707 ms
64 bytes from 185.60.112.157: seq=2 ttl=244 time=657.151 ms
64 bytes from 185.60.112.157: seq=3 ttl=244 time=554.532 ms
64 bytes from 185.60.112.157: seq=4 ttl=244 time=599.808 msâ 185.60.112.157 ping statistics â
5 packets transmitted, 5 packets received, 0% packet loss
round-trip min/avg/max = 554.532/623.343/657.151 ms
PING 185.60.112.159 (185.60.112.159): 56 data bytes
â 185.60.112.159 ping statistics â
5 packets transmitted, 0 packets received, 100% packet loss
I donât care about others, there can be infinite other problems about others that I DONâT know about, Iâm talking about myself. YESTERDAY it was normal TODAY with the patch it sucks⊠so letâs avoid blaming others or making excuses, you are a company that invoices billions of dollars and I pay a monthly fee to be calm and always play at my best. try to fix it.
I have been unable to play for almost 1 week. After the patch today, everything went back to normal for a few hours. The issue is now back and I cannot play (16k MS World).
Using a VPN does not solve the issue. I tried various routes, avoiding Singapore and the supposedly affected area to no avail.
Also as we can witness in the previous comment, not all people facing the issue are using a route from SEA to EU.
Moreover, most other games and platforms would use similar routes from SEA to EU, ie. using the same cables, but I cannot find any problem with any other app.
Obviously we also use various ISP and still face the issue.
Therefore, I would not address this issue too quickly and easily by saying this is related to those cables cuts or our ISP. It seems extremely obvious that Blizzard is at least in big part responsible for the current issue so many players are facing.
Could you please confirm that your engineers are currently looking into the issue ?
Indeed we are paying a (high) monthly fee and we are using our private time to play this game with other people that also rely on us. We can expect some sort of very basic client service.
Thanks.
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This problem has been going on for over a week for some of us, from what I gather from Digital Oceanâs statement, it would appear their routing of affected customers, was ill managed, and has effectively caused congestion in amsterdam and london, both of which are PCH for blizzard online services, blizzzard should be in consultation with DigitalOcean about their routing as it is negatively impacting blizzard services, and has been for daysâŠ
Its depressing that a random guy found the problem, and informed us, when Blizzard should have had a finger to the pulse and seen and known what was occuring.
This is 100% blizzard failure.
3 Likes
Playing on Pozzo dellâeternitĂ ,ita server ,from italy. I logged in today and my latency went to 14k ms,now it seems it is way lower,but still unplayable on Dragonflight. my traceroute:
Traccia instradamento verso 185.60.112.157 su un massimo di 30 punti di passaggio
1 <1 ms <1 ms <1 ms modemtim [192.168.1.1]
2 * * * Richiesta scaduta.
3 6 ms 6 ms 7 ms 172.17.121.56
4 7 ms 7 ms 7 ms 172.17.120.136
5 10 ms 10 ms 10 ms 172.19.184.52
6 10 ms 11 ms 11 ms 172.19.177.60
7 9 ms 9 ms 9 ms 195.22.196.170
8 9 ms 9 ms 8 ms ae10.milano58.mil.seabone. net [195.22.208.117]
9 10 ms 11 ms 10 ms blizzard.milano58.mil.seabone. net [195.22.192.29]
10 720 ms 727 ms 628 ms ae1-br01-eqml2.as57976. net [137.221.82.33]
11 665 ms 725 ms 710 ms xe-0-0-1-1-br01-eqpa4.as57976. net [137.221.65.60]
12 * * * Richiesta scaduta.
13 * * * Richiesta scaduta.
14 * * * Richiesta scaduta.
15 439 ms 625 ms 645 ms bond0-vs01-eqam1.as57976. net [137.221.78.57]
16 643 ms * * 137.221.66.43
17 470 ms 581 ms 652 ms 185.60.112.157
Traccia completata.
This is getting extremely frustrating. Itâs been over a week for me now (issues started on Tuesday last week for me) and the game is practically unplayable. I donât have issues with any other online games but WoW. A week of wasted sub time.
Traffic needs to be rerouted, we live in Europe not Asia.
now I have 6000 latencyâŠbefore 2000k ⊠I havenât had any in months
The issue for me started today, the last time there was an issue affecting only people connecting from italy (like me) and it was solved (temporarily, until blizzard fixed a few days later) by using a VPN, but this time it doesnât work and judging by the number of complaints, I guess it also affects non-italians.
Constant 1 sec + lag for me, even undercutting is unberable, so raiding is gonna be even worse.
Canât even log in now. Completely stuck on the loading screen.
Like everyone here, I am unable to play for a full day with this issue, over 5k ping (world and home)
Start of season 4 when everyone is gearing up and doing dungeons while iâm looking online for fixes to the issueâŠ
Yes, even with a nice guild who lets people join for normal fated despite lack of experience and doesnât complain, this lag is just too much, canât avoid spells I normally would because of it, I noticed also 2 people went off pretty soon, perhaps they had problems too, this seems to affect like 10% of the population; I left too after 3 bosses cause I canât do anything.
But blizzard says nothing ?
Hello, me and my friend from italy are facing the same problem. Iâm here to report and trying to fix the problem for us with your help.
We have tryed everything listed on the normal guides for network technical issues. Also tryed some other specific solution that had been used by other players that have been facing the same trouble.
But nothing happened.
Here the information that you need from my and my friend. (my friendâs account is muted, hereâs the name: OCELOTE)
GENERAL INFO:
Country: ITALY (both)
ISP: TIM (both)
SERVER: EU - Mirage - Raceway (wotlk classic) (both)
After the weekly reset, and it persisted for me and my friend.
TRACEROUTES -Please keep in mind that I had to put a space between (.) and (net) in order to avoid all the links.
MY TRACEROUTE
Traccia instradamento verso 185.60.112.157 su un massimo di 30 punti di passaggio
1 <1 ms <1 ms <1 ms 172.20.10.1
2 * * * Richiesta scaduta.
3 32 ms 17 ms 14 ms 172.31.9.37
4 22 ms 13 ms 13 ms 172.30.13.164
5 18 ms 26 ms 30 ms 172.18.18.232
6 41 ms 17 ms 13 ms 172.18.18.247
7 40 ms 44 ms 102 ms 172.18.19.2
8 30 ms 16 ms 15 ms 172.17.216.84
9 103 ms 22 ms 16 ms 172.19.184.14
10 43 ms 19 ms 19 ms 172.19.177.26
11 45 ms 21 ms 21 ms be200.milano26.mil.seabone. net [195.22.192.144]
12 41 ms 21 ms 26 ms ae11.milano58.mil.seabone. net [195.22.208.79]
13 46 ms 21 ms 20 ms blizzard.milano58.mil.seabone. net [195.22.192.29]
14 683 ms
OCELOTEâS TRACEROUTE
Tracing route to 185.60.112.157 over a maximum of 30 hops
1 1 ms 1 ms 1 ms H388X.homenet.telecomitalia. it [192.168.1.1]
2 * * * Richiesta scaduta.
3 9 ms 9 ms 9 ms 172.18.48.174 [172.18.48.174]
4 10 ms 10 ms 9 ms 172.18.48.188 [172.18.48.188]
5 13 ms 13 ms 13 ms 172.19.184.102 [172.19.184.102]
6 16 ms 15 ms 15 ms 172.19.177.26 [172.19.177.26]
7 22 ms 17 ms 19 ms 195.22.205.98
8 17 ms 17 ms 17 ms ae11.milano58.mil.seabone. net [195.22.208.79]
9 44 ms 17 ms 17 ms blizzard.milano58.mil.seabone. net [195.22.192.29]
10 669 ms 692 ms 668 ms ae1-br01-eqml2.as57976. net [137.221.82.33]
11 670 ms * 667 ms xe-0-0-1-1-br01-eqpa4.as57976. net [137.221.65.60]
12 * * * Richiesta scaduta.
13 * * * Richiesta scaduta.
14 * * * Richiesta scaduta.
15 * * 679 ms et-0-0-31-pe01-eqam1.as57976. net [137.221.78.67]
16 461 ms 483 ms 689 ms 185.60.112.157
This is also my experience, I know some others here had problems before, but for ME it was fine yesterday and started today, so the patch is obviously very suspicious since thereâs more traffic when people come back for a new season.
Also, Iâm seeing A LOT of people from italy with the issue (including myself), though Iâm also seeing people from other countries, such as greece and thailand; I only looked at the posts after patch was deployed, but Iâm guessing it probably hit some countries before others.
Hello I am experiencing high level of world MS even though my home is low as you can see on the screenshots. My friends who are playing in the same region, same server as me as well as using same internet provider as me arent having the same issue. Can you please help me?