Hello fellow World of Warcraft players.
If you're reading this you've no doubt run into a Warcraft related problem, whether in-game or otherwise. While it can be frustrating to navigate through the support site or wait for a response, worry not, for this guide is meant to lead you through the more common problems you might encounter in Azeroth and beyond.
While the guide offers help with the most common issues it can’t possibly cover everything and is not meant to replace the support site but simply act as a simplified troubleshooter.
So without further ado, here it is.
Self Services
Item Restoration
You can perform an item restoration once every 7 days here.
For more info on item restoration and limitation check the support article.
Move a Stuck Character
Using a hearthstone or any equivalent is the preferred way to deal with such a situation.
If unsuccessful/unavailable, use the self-service option to move your character.
Mail Recovery
You may recover sent mail (if it has not yet been opened) as well as deleted and expired mail here.
Character Undelete
You can undelete one character every seven days. The service is available in-game on your character selection screen. For information and limitations check the support article.
Remove Starter Edition
If you have an unused/unwanted World of Warcraft starter account you may remove it here.
Common Issues
Interface Problems
If you’re experiencing interface display and/or settings issues, try resetting your interface. The steps include creating a backup in case you feel like it didn’t get the desired results.
If you continue having issues and suspect an addon/macro changed a console variable you can reset those using the command /console cvar_default in the chat box.
Missing Characters
Before contacting support due to missing characters, make sure you’ve done all the steps listed here.
If you cannot find your realm in-game try sorting the realms alphabetically.
Report a Bug
You can report bugs in-game following the steps detailed here.
Payment Issues
Here are some solutions to common payment issues.
You should also make sure you’re using an accepted payment method.
Paid Character Services
Information on paid character services and limitations:
Shadowlands Character Boost
Faction Change
Race Change
Name Change
Character Transfer
Guild Services
Refunds
Refund character service, guild service, or WoW Token
Refund other World of Warcraft purchase
Account Hacked
Follow the steps listed here and open a support ticket.
Using a Blizzard Authenticator is strongly recommended.
Afterword
I've compiled this guide based mostly on repeating questions I've seen here. No doubt it will go unnoticed for many, but for those who do find it useful it must be invaluable compared to sitting waiting for someone to respond to their topic or navigating the support site on their own.
If you feel like the guide is missing something or is somehow unclear you’re more than welcome to comment, I’ll do my best to keep it updated.
I would like to give credit to Pachimari and The Ultimate Forum Guide (Codes, Trust Levels, FAQ) for making it easy for me to make this guide more visually appealing and easier to navigate.
Also I am 100% fine with anyone translating/reposting it on other forums if they feel like doing so, you have my blessing. I would do that myself if I could.
