Same for me. I can’t log into EU server. I am from EU, but I can log into America.
No install button for the game, launcher does not detect that I have bought the game (only store page), had to install it manually or in offline mode.
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It is fixed for me after new ticket. They just reseted my password and game appeared in my game list.
Exact same here, tried almost everything i could.
And submitting a ticket just shows some “error, try again later”.
The same problems have been also happening to me. Bought the spoils of war upgrade on the 20th june. i have tried restarting, relogging, and reinstalling. Changing regions let me install and run the game, but the game will give the “There was an error in handling the request” and i dont even think its running on the reforged.
Hi guys!
I’m Sitheral and here to help you today becuase Blizzard don’t give a damn and their support probably works for peanuts and doesn’t give a damn as well.
Add an authenticator to you account. You want 100% security checkup.
Should help, hope you have a fun time in Warcraft 3: Refunded!
My solution for “Buy Now” appearing after purchase may also help resolve this issue:
doesn’t work for me either
Since today, it is even worse on the EU server… Game is now telling me that I don’t own a license for W3 and can’t continue in offline mode anymore. LOL
I am very sad now.
EDIT: It somehow started to work.
CAnnot play my game, bought today in sale.
It says " UPGRADE WC3 " like if I wouldn’t buy it already.
i have the same problem. I have used the same battle.net account to purchase, install and try and play it i play wow on the same account. please fix it.
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I also have the same issue and sadly, I couldn’t find a way to fix it. I was so excited while buying the game, since I’m a World of Warcraft veteran who never finished the original Warcraft 3, before. I hope it’s gonna get a fix as soon as possible, so we can play this game.
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Anyone trying to login to game try the US server. I found that the only way to play the EU server I could not log on.
Same problem, have bought the game on June 3
I have the same issue, I purchased the game and the client show to buy the game again. (EU player)
After Version 1.36.0.20257 Europe region the error: “There was an error in handling the request” and If I get through after lot of minutes and I manage get a game and win than “Waiting for results” - for 5 minute than Error: “Failed to retrieve data” still persist!
Win counters are not updated, MMR is lowered, some wins count as looses, others just vanish.
When do you fix?
I have the same problem, but now i know what it is. If you try to log into US server, it works. So there is a problem concerning the Spils of War edition and the EU servers. I guess someone still needs to check a box somewhere…pleae do!
I asked many times in my tickets the “Tech support” to “check my account/ reset statistics, clear temp files from database” - maybe help, but they never do. Maybe the problem is for some EU accounts.
I tried to connect sometimes to US server but than issue is long waiting times!!!
(Of course when is 10:00AM in EU and 03:00AM in US who plays from their side?!?) and even if I get a game ping is way too high.
Finally the “Failed to retrieve data” still persists on US server also. So I am not sure is the EU server.
I have the same problem. Log in error: There was an error in handling the request.
I tried both EU, Americas and Asia, but still same respone: There was an error in handling the request.
Has anyone solved the issue, and can provide me with information what was done in order to solve it???
I have the same issue, for me is working in America, but I wanna play in the EU.
Having the exact same issue, contacted support and did not hear yet.