Since almost two weeks now this problem has persisted, where the Battle Net App for Mac an Windows Users, across multiple games (Hearthstone in my case), seem unable to perform Updates. This blocks the access to ANY Blizzard game, since apart from stopping the specific game it is trying to update the attempts take up a large bandwidth.
Multiple threads have been posted on this Forum:
And with minimal Blizzard attention no suggested fix from other users on OUR end was working for me and several others.
It clearly seems to be an issue with the Update Agent, and since this particular problem has been solved in the week before, I would assume it is at least possible.
But the biggest problem is the patent NEGLECT of this issue. We feel left alone and in many cases cheated of the paid for game time (not in my case, but I do mourn the lost opportunities for fun and relaxation).
This screams for action or, dare I say it, restitution. In any case I would suggest to Blizzard a more active approach when it comes to communicating bugs and the solution attempts thereof.
There, I had to vent. Maybe something happens this week, but at least the issue is not forgotten.