Technical Support


Crashing and Windows 10 Creators Update (3)

Hello all, The latest update to Windows 10 (Creators) has been re-enabling the Xbox Game DVR. Heroes of the Storm could crash and have other performance issues when the Xbox DVR is enabled. To disable the DVR, please fo…

Frame drop issues while streaming (3)

Hey all, Recently we’ve seen some reports of streamers experiencing degraded performance while streaming Heroes of the Storm. If you use streaming software and you’re seeing frame rate drops in-game or dropped frames on…

Common Connection and Latency Issues (5)

Greetings all, We’ve been working to improve some of the available troubleshooting resources for our games. Since connectivity problems are a common problem in gaming, we wanted to provide some information on what cause…

Welcome to the Technical Support Forum! (9)

Welcome to the Technical Support forum for Heroes of the Storm. This forum exists to provide Heroes of the Storm players a place to discuss technical issues with each other and Blizzard Tech Support staff members. Blizza…

Can not install the game (18)
Crashing problem :( (4)
Leoric basic attack animation bug (3)
Не корректно работает информация об аккаунте (3)
Store and matches are unavailable ( 2 ) (24)
Unexpected fatal error occured (9)
Game Dcs around 9-10 min mark (2)
Crashing and now i have a ban lost rank (2)
The new patch isnt installing for me (3)
Cannot advance in event quest (2)
Periodic freezes every 90 seconds (19)
High ping, keeps dropping me (2)
Bug on Hanamura (3)
Graphical error with Murky's Pufferfish may trigger people with photosensitivity (3)
Constantly Rising ping (2)
The patch 42.0 isn't installing (2)
When I click play it says launching but then doesn't launch (6)
I repost cause i think u dont understand me (3)
Software Blocked From Using Graphics Hardware (2)
Log-In error, DirectX 11 --windows XP detected instead of windows 10 (4)
McAfee LiveSafe Quarentines Blizzardbrowser.exe (2)
Disconnected at draft in TL....twice (3)
I always have to log in (2)
Linux - An unexpected fatal error occurred (3)
Game lags a lot (2)
Can't play on my region (2)