Technical Support

Topic	Replies	Views	Activity
Welcome to the Technical Support Forum! Welcome to the Technical Support forum for Heroes of the Storm. This forum exists to provide Heroes of the Storm players a place to discuss technical issues with each other and Blizzard Tech Support staff members. Blizza…	8	6779	September 17, 2018
Common Connection and Latency Issues Greetings all, We’ve been working to improve some of the available troubleshooting resources for our games. Since connectivity problems are a common problem in gaming, we wanted to provide some information on what cause…	4	8302	September 17, 2018
Game not loading, characters, profile etc	49	4725	September 18, 2025
Download game data very slow/on every game open	3	609	May 17, 2025
DW bug with Lucio 4lvl q	0	2	September 14, 2025
Seriously, why am I getting matched with people I report?	3	16	September 11, 2025
Game updates frequently	0	10	September 10, 2025
A problem occured while connecting to the game please try again later. EU servers	0	5	September 9, 2025
Authenticator 345435636456643636363463	0	3	September 9, 2025
OLD BUG NEW BUG - Still there - Download 600MB everytime one starts the game	0	7	September 7, 2025
Can't play. this play mode is currently disabled	16	13959	August 28, 2025
FreeSync disables after Alt+Tab in HotS (6700XT, 75Hz)	0	9	August 26, 2025
Valeera needs a Buff	1	24	August 25, 2025
Version Mismatch	50	480	August 25, 2025
I am constantly forced to log in into the app	0	7	August 9, 2025
Random Reconnecting	0	15	July 22, 2025
My screen is like 4x bigger than it should be, so i only see upper left menu and can not play the game at all or even go to settings to change like resolution or anything, and it was fine yesterday	1	90	July 19, 2025
Crashed 15/07/2025	0	8	July 15, 2025
32:9 5120x1440 UNPLAYABLE	1	62	July 8, 2025
Replays 05/07/2025	0	12	July 5, 2025
Mecha Malthael visual bug	0	11	June 21, 2025
[Main Thread] Bugged daily quests - Dec 2023	23	1142	June 19, 2025
Disappeared Reward	0	9	June 12, 2025
Recurring Lag Spikes/Freezes in HotS and StarCraft 2 Despite Good Performance and Connection	0	52	June 12, 2025
No gems in the games anymore or just broke?	19	2379	June 5, 2025
Oops! Something went wrong. We had trouble loading your content 02.06.2025	1	51	June 2, 2025
Laggs in Hots. difficult to play	0	37	May 28, 2025
Game wont match screen	4	30	May 27, 2025
Any chance of fixing the gem shop?	0	18	May 25, 2025
Up to 10 seconds to buy an item from the shop	0	15	May 24, 2025

Welcome to the Technical Support Forum!

Welcome to the Technical Support forum for Heroes of the Storm. This forum exists to provide Heroes of the Storm players a place to discuss technical issues with each other and Blizzard Tech Support staff members. Blizza…

8

6779

September 17, 2018

Common Connection and Latency Issues

Greetings all, We’ve been working to improve some of the available troubleshooting resources for our games. Since connectivity problems are a common problem in gaming, we wanted to provide some information on what cause…

4

8302

September 17, 2018

Game not loading, characters, profile etc

49

4725

September 18, 2025

Download game data very slow/on every game open

3

609

May 17, 2025

DW bug with Lucio 4lvl q

0

2

September 14, 2025

Seriously, why am I getting matched with people I report?

3

16

September 11, 2025

Game updates frequently

0

10

September 10, 2025

A problem occured while connecting to the game please try again later. EU servers

0

5

September 9, 2025

Authenticator 345435636456643636363463

0

3

September 9, 2025

OLD BUG NEW BUG - Still there - Download 600MB everytime one starts the game

0

7

September 7, 2025

Can't play. this play mode is currently disabled

16

13959

August 28, 2025

FreeSync disables after Alt+Tab in HotS (6700XT, 75Hz)

0

9

August 26, 2025

Valeera needs a Buff

1

24

August 25, 2025

Version Mismatch

50

480

August 25, 2025

I am constantly forced to log in into the app

0

7

August 9, 2025

Random Reconnecting

0

15

July 22, 2025

My screen is like 4x bigger than it should be, so i only see upper left menu and can not play the game at all or even go to settings to change like resolution or anything, and it was fine yesterday

1

90

July 19, 2025

Crashed 15/07/2025

0

8

July 15, 2025

32:9 5120x1440 UNPLAYABLE

1

62

July 8, 2025

Replays 05/07/2025

0

12

July 5, 2025

Mecha Malthael visual bug

0

11

June 21, 2025

[Main Thread] Bugged daily quests - Dec 2023

23

1142

June 19, 2025

Disappeared Reward

0

9

June 12, 2025

Recurring Lag Spikes/Freezes in HotS and StarCraft 2 Despite Good Performance and Connection

0

52

June 12, 2025

No gems in the games anymore or just broke?

19

2379

June 5, 2025

Oops! Something went wrong. We had trouble loading your content 02.06.2025

1

51

June 2, 2025

Laggs in Hots. difficult to play

0

37

May 28, 2025

Game wont match screen

4

30

May 27, 2025

Any chance of fixing the gem shop?

0

18

May 25, 2025

Up to 10 seconds to buy an item from the shop

0

15

May 24, 2025