Technical Support


Topic Replies Activity
Ongoing Slow Download Speeds

As a result of increased network demand on the internet at large, we’ve seen an impact on players’ download speeds when trying to install or update their games. We continue to monitor and adjust elements within our contr…

3 April 2, 2020
Crashing and Windows 10 Creators Update

Hello all, The latest update to Windows 10 (Creators) has been re-enabling the Xbox Game DVR. Heroes of the Storm could crash and have other performance issues when the Xbox DVR is enabled. To disable the DVR, please fo…

1 September 17, 2018
Frame drop issues while streaming

Hey all, Recently we’ve seen some reports of streamers experiencing degraded performance while streaming Heroes of the Storm. If you use streaming software and you’re seeing frame rate drops in-game or dropped frames on…

3 September 17, 2018
Common Connection and Latency Issues

Greetings all, We’ve been working to improve some of the available troubleshooting resources for our games. Since connectivity problems are a common problem in gaming, we wanted to provide some information on what cause…

5 September 17, 2018
Welcome to the Technical Support Forum!

Welcome to the Technical Support forum for Heroes of the Storm. This forum exists to provide Heroes of the Storm players a place to discuss technical issues with each other and Blizzard Tech Support staff members. Blizza…

9 September 17, 2018
Black screen only when clicking "Play" 1 April 5, 2020
Crashing on startup - "e_gfxErrorAPIError" 2 April 5, 2020
Desync (15characters) 1 April 5, 2020
Game crashing to desktop in the middle of draft pick 1 April 3, 2020
An unexpected fatal error occirred 2 April 3, 2020
Account reset after reinstall 3 April 3, 2020
Hots An Unexpected Fatal Error, tried everything, not working 2 April 2, 2020
Game has periodic lag spikes for half a second every second 1 April 1, 2020
Boost not working 1 March 29, 2020
Eu Server latency problems 1 March 29, 2020
Game crash when I enter a match 1 March 29, 2020
No sounds when connected to samsung smart TV 1 March 29, 2020
Strange game behavior and graphical bugs 1 March 28, 2020
What have you done with the game? Lag spikes everywhere 2 March 28, 2020
Rank points issue 1 March 28, 2020
Game Freezes for a few seconds every single time i play 7 March 27, 2020
Hots random freezes 1 March 27, 2020
Eu server ping issue 2 March 27, 2020
High end pc and heroes of the storm stutter 1 March 27, 2020
Everything unavailable 1 March 26, 2020
Glitching characters in game 50 March 25, 2020
Server went offline, i was in draft and got a point punishment 1 March 24, 2020
Input lag in HOTS for the last 5 days 3 March 23, 2020
Desynchronized mouse in menu 6 March 22, 2020
HOTS Connecting problem 1 March 21, 2020