Technical Support


Crashing and Windows 10 Creators Update (3)

Hello all, The latest update to Windows 10 (Creators) has been re-enabling the Xbox Game DVR. Heroes of the Storm could crash and have other performance issues when the Xbox DVR is enabled. To disable the DVR, please fo…

Frame drop issues while streaming (3)

Hey all, Recently we’ve seen some reports of streamers experiencing degraded performance while streaming Heroes of the Storm. If you use streaming software and you’re seeing frame rate drops in-game or dropped frames on…

Common Connection and Latency Issues (5)

Greetings all, We’ve been working to improve some of the available troubleshooting resources for our games. Since connectivity problems are a common problem in gaming, we wanted to provide some information on what cause…

Welcome to the Technical Support Forum! (9)

Welcome to the Technical Support forum for Heroes of the Storm. This forum exists to provide Heroes of the Storm players a place to discuss technical issues with each other and Blizzard Tech Support staff members. Blizza…

Lag and disconnections ( 2 ) (38)
Game started to freeze/stutter (5)
Crash during Ranked Hero Pick (5)
Store and matches are unavailable ( 2 ) (25)
Graphics Configuration - Hotkey settings are ignored (1)
5Ghz wifi failing on Hots (3)
Periodic freezes every 90 seconds ( 2 ) (30)
Alert:reduced CPU...but nothing works (3)
Uninstalling HOTS i as impossible as uninstalling Diablo III (4)
Can't update - not logged in as admin error (4)
Loot menu freeze (2)
Weird in-game texture bug (1)
Game closed during ranked draft (Needed to send code to blizz) (4)
Dc in game with completely fine internet (2)
Disconnections in game. internet is fine (2)
Disconnect/Game Freeze during character select (2)
Files are damaged (2)
Game With 30 Kills 60 Assists And 3 Deaths, LOST THEM ALL <snip> (5)
Internet problem (2)
Junkrat getting damaged in air by Abathur's nests (3)
Severe Stuttering Caused Presumably by Audio? (4)
Bugged bots in heroes of the strom (3)
Constant freezes (13)
All game mode disabled (2)
Mouse moving bug since november (4)
Hots has been blocked from accesing graphics hardware (13)