Technical Support


Crashing and Windows 10 Creators Update (3)

Hello all, The latest update to Windows 10 (Creators) has been re-enabling the Xbox Game DVR. Heroes of the Storm could crash and have other performance issues when the Xbox DVR is enabled. To disable the DVR, please fo…

Frame drop issues while streaming (3)

Hey all, Recently we’ve seen some reports of streamers experiencing degraded performance while streaming Heroes of the Storm. If you use streaming software and you’re seeing frame rate drops in-game or dropped frames on…

Common Connection and Latency Issues (5)

Greetings all, We’ve been working to improve some of the available troubleshooting resources for our games. Since connectivity problems are a common problem in gaming, we wanted to provide some information on what cause…

Welcome to the Technical Support Forum! (9)

Welcome to the Technical Support forum for Heroes of the Storm. This forum exists to provide Heroes of the Storm players a place to discuss technical issues with each other and Blizzard Tech Support staff members. Blizza…

Switching in game setting caused realod and lost of SL POINTS (3)
Random 1 second freezes in game only (8)
Nothing in the game loads, it's been months and I've tried everything suggested on here (2)
Latency at game play (6)
Lag and disconnections ( 2 ) (39)
Multiple technical issues (2)
Mouse "requires" 2 clicks to perform an action (3)
All heros are gone (3)
Games freezes for 4 secs, 1 time every game (3)
Game crashed during Hero League loading screen - lost 600 points (2)
Lag spikes every 20-30 seconds (4)
Freezes during games (7)
Increasing number of issues (1)
In-game Issue: Boost is not working while active (2)
Weird movement bug after reconnecting (3)
Failed to authenticate (2)
Disconnection after game ends on a win, counted as a loss (1)
Desync & reconnect/ disconnect (3)
Game lost connection while picking heroes in Ranked (6)
[MAC] HotS keeps quitting unexpectedly at start! ( 2 3 ) (53)
Blizzard Error show up sometimes (4)
Short disconnects almost every game (2)
Fatal Error - Tried everything! (4)
The game freezes on loading screen (6)
MY whole team got falase reported by player (5)
Cannot install the game (5)