Technical Support
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Crashing and Windows 10 Creators Update
Hello all, The latest update to Windows 10 (Creators) has been re-enabling the Xbox Game DVR. Heroes of the Storm could crash and have other performance issues when the Xbox DVR is enabled. To disable the DVR, please fo… |
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0 | 6604 | September 17, 2018 |
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Frame drop issues while streaming
Hey all, Recently we’ve seen some reports of streamers experiencing degraded performance while streaming Heroes of the Storm. If you use streaming software and you’re seeing frame rate drops in-game or dropped frames on… |
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2 | 5104 | September 17, 2018 |
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Welcome to the Technical Support Forum!
Welcome to the Technical Support forum for Heroes of the Storm. This forum exists to provide Heroes of the Storm players a place to discuss technical issues with each other and Blizzard Tech Support staff members. Blizza… |
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8 | 6727 | September 17, 2018 |
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Common Connection and Latency Issues
Greetings all, We’ve been working to improve some of the available troubleshooting resources for our games. Since connectivity problems are a common problem in gaming, we wanted to provide some information on what cause… |
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4 | 8217 | September 17, 2018 |
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My game won’t load my profile
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99 | 1756 | December 19, 2024 |
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My game won't load my profile in any region for months
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1 | 19 | December 15, 2024 |
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I can not play match because heroes do not appear
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6 | 227 | December 15, 2024 |
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Files in your Heroes of the Storm installation are damaged
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0 | 11 | December 8, 2024 |
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Friendlist bugs
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0 | 5 | December 3, 2024 |
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EU leaderboard is not updated
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0 | 4 | November 30, 2024 |
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Is the language filter on by default?
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0 | 5 | November 29, 2024 |
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The game randomly restart my computer
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1 | 121 | November 28, 2024 |
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HOTS not working
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1 | 40 | November 26, 2024 |
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Profil can't load data
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1 | 45 | November 26, 2024 |
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Game not loading, characters, profile etc
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46 | 3966 | November 25, 2024 |
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Game is back for EU servers
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1 | 47 | November 25, 2024 |
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EU server refuse to show character list and start any type of match
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20 | 468 | November 25, 2024 |
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When EU servers will have chance to play the game again?
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2 | 118 | November 25, 2024 |
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Why some of the players can play and somes like me not have an access to EU servers?
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0 | 19 | November 25, 2024 |
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Unlocking temporarily unavailable
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6 | 450 | November 24, 2024 |
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Account Problem! The "READY" button is inactive
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10 | 349 | November 24, 2024 |
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If Blizzard aren't going to fix this issue with EU servers, then please uninstall the game and play another game, guys
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0 | 94 | November 24, 2024 |
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Can an update be made to allow only instance of the game being ran from each mac address?
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0 | 24 | November 24, 2024 |
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HoS game does not start
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1 | 52 | November 24, 2024 |
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HoS game cannot be started
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1 | 58 | November 24, 2024 |
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I see only my account lvl , nothink more
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1 | 84 | November 24, 2024 |
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PTR 15/11/2024 - Imp ult bugged
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0 | 23 | November 15, 2024 |
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Hots Gpu Usage not stable
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6 | 1186 | November 11, 2024 |
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5120x1440 for HotS
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9 | 6160 | November 10, 2024 |
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Can't delete the game it’s bugging up? battle.net stuck at 45%
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2 | 1007 | November 9, 2024 |