Technical Support


Crashing and Windows 10 Creators Update (3)

Hello all, The latest update to Windows 10 (Creators) has been re-enabling the Xbox Game DVR. Heroes of the Storm could crash and have other performance issues when the Xbox DVR is enabled. To disable the DVR, please fo…

Frame drop issues while streaming (3)

Hey all, Recently we’ve seen some reports of streamers experiencing degraded performance while streaming Heroes of the Storm. If you use streaming software and you’re seeing frame rate drops in-game or dropped frames on…

Common Connection and Latency Issues (5)

Greetings all, We’ve been working to improve some of the available troubleshooting resources for our games. Since connectivity problems are a common problem in gaming, we wanted to provide some information on what cause…

Welcome to the Technical Support Forum! (9)

Welcome to the Technical Support forum for Heroes of the Storm. This forum exists to provide Heroes of the Storm players a place to discuss technical issues with each other and Blizzard Tech Support staff members. Blizza…

Frequent, periodic lag/freeze 1 sec every 2 seconds (7)
Rebooted in map 'sky castle'! always (2)
Removed from lobby due to inactivity (3)
Error 2:0 when starting HotS under Lutris (7)
Keyboard Layout Change option disappears from Windows when starting HotS (1)
1 extra gold, with ARAM brawls can't remove (1)
[MAC] HotS keeps quitting unexpectedly at start! ( 2 3 ) (54)
Why does it say "Version mismatch" (4)
My voichechat is not working fluently (2)
Missing Abathur character (2)
Frequent Disconects (4)
Glitching characters in game ( 2 ) (28)
Bug Report - Yrel Voiceline Changing (4)
Reconnecting issue (1)
Problems Connecting to EU server ( 2 ) (22)
Friends list disappeared ( 2 ) (22)
Friend list broken again (4)
Heroes behaves wildly when using Alt-tab (1)
3 day in a row friend list don't work (1)
Removed from ranked lobby (1)
Still can't connect (3)
Heroes Doesn't launch, at all (1)
Kicked out of Storm League and lost rating for no reason (6)
Error when connecting EU server ( 2 ) (25)
Disconnected from Blizzard services (6)
HOTS account reset problem (4)