Technical Support


Crashing and Windows 10 Creators Update (3)

Hello all, The latest update to Windows 10 (Creators) has been re-enabling the Xbox Game DVR. Heroes of the Storm could crash and have other performance issues when the Xbox DVR is enabled. To disable the DVR, please fo…

Frame drop issues while streaming (3)

Hey all, Recently we’ve seen some reports of streamers experiencing degraded performance while streaming Heroes of the Storm. If you use streaming software and you’re seeing frame rate drops in-game or dropped frames on…

Common Connection and Latency Issues (5)

Greetings all, We’ve been working to improve some of the available troubleshooting resources for our games. Since connectivity problems are a common problem in gaming, we wanted to provide some information on what cause…

Welcome to the Technical Support Forum! (9)

Welcome to the Technical Support forum for Heroes of the Storm. This forum exists to provide Heroes of the Storm players a place to discuss technical issues with each other and Blizzard Tech Support staff members. Blizza…

Short disconnnects with buggy textures after (2)
Frequent random disconnects during draft (2)
Install bug HOTS ( 2 3 ) (43)
Crashing During Draft Ranked (11)
Ranked match crashed and I lose ranked points (3)
Incorrect alert about cpu (3)
Game not loading, characters, profile etc (3)
1 second movement delay (2)
Hotkey -> crash (2)
Screen, graphic bug (5)
Need help from blizzard employee (Ticket) (1)
Massive fps drops after last update! (8)
Graphics Card Selection (eGPU & macOS) (1)
Heroes of the storm fail to be lounched! (1)
Periodic Freezing Ingame (3)
All areas anavailable while all friends all playing (1)
Can't buy gems - 404 page not found (4)
Game starts downloading (17)
"Desync!" issue (1)
-750 points for a server crash? (4)
High ping only in HOTS (2)
HOTS high ping EUROPE (10)
Leaver status, not counting games when completed (1)
Unable to Play any game mode (2)
High ping and Packet loss (2)
HOTS (and all other games) extremely laggy suddenly (11)