Technical Support


Topic Replies Activity
Crashing and Windows 10 Creators Update

Hello all, The latest update to Windows 10 (Creators) has been re-enabling the Xbox Game DVR. Heroes of the Storm could crash and have other performance issues when the Xbox DVR is enabled. To disable the DVR, please fo…

1 September 17, 2018
Frame drop issues while streaming

Hey all, Recently we’ve seen some reports of streamers experiencing degraded performance while streaming Heroes of the Storm. If you use streaming software and you’re seeing frame rate drops in-game or dropped frames on…

3 September 17, 2018
Common Connection and Latency Issues

Greetings all, We’ve been working to improve some of the available troubleshooting resources for our games. Since connectivity problems are a common problem in gaming, we wanted to provide some information on what cause…

5 September 17, 2018
Welcome to the Technical Support Forum!

Welcome to the Technical Support forum for Heroes of the Storm. This forum exists to provide Heroes of the Storm players a place to discuss technical issues with each other and Blizzard Tech Support staff members. Blizza…

9 September 17, 2018
Cannot see anything in game 2 January 22, 2020
Leaver Status because of enemy team 3 January 22, 2020
Glitching characters in game 40 January 22, 2020
Leaver status when logging in 1 January 21, 2020
Weird Choppy Issue When Fullscreen 1 January 19, 2020
Friend and mines voice chat 2 January 19, 2020
Heroes displaying bug 2 January 17, 2020
Black Screen Computer crash about 5 to 10 min into game 3 January 17, 2020
Mac GPU problem 1 January 16, 2020
10 Second Disconnect 3 January 15, 2020
Graphic bug no matter which settings using 2 January 14, 2020
Core out of memory/chrome/game crash/freeze 1 January 13, 2020
Mouse moves in a smal window 6 January 13, 2020
Insufficient memory? 2 January 12, 2020
Account Data reset for no reason? 2 January 12, 2020
Stutter lag with a good gpu 6 January 11, 2020
+1 Gold that I can't use or spent 1 January 10, 2020
Gamebreaking cursor bug strikes back 1 January 10, 2020
Missing Toy Portraits rewards from last toy event 3 January 8, 2020
Hero rotation not updated 1 January 8, 2020
64 bit installation not working 19 January 8, 2020
Ranked match crashed and I lose ranked points 4 January 8, 2020
Almost no rank point gain 3 January 8, 2020
Deathwing is ruing Quick Match 3 January 5, 2020
Stuck on " Please Wait " 2 January 2, 2020
Game not loading, characters, profile etc 4 January 2, 2020