Technical Support
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Crashing and Windows 10 Creators Update
Hello all, The latest update to Windows 10 (Creators) has been re-enabling the Xbox Game DVR. Heroes of the Storm could crash and have other performance issues when the Xbox DVR is enabled. To disable the DVR, please fo… |
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0 | 6611 | September 17, 2018 |
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Frame drop issues while streaming
Hey all, Recently we’ve seen some reports of streamers experiencing degraded performance while streaming Heroes of the Storm. If you use streaming software and you’re seeing frame rate drops in-game or dropped frames on… |
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2 | 5105 | September 17, 2018 |
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Welcome to the Technical Support Forum!
Welcome to the Technical Support forum for Heroes of the Storm. This forum exists to provide Heroes of the Storm players a place to discuss technical issues with each other and Blizzard Tech Support staff members. Blizza… |
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8 | 6728 | September 17, 2018 |
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Common Connection and Latency Issues
Greetings all, We’ve been working to improve some of the available troubleshooting resources for our games. Since connectivity problems are a common problem in gaming, we wanted to provide some information on what cause… |
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4 | 8227 | September 17, 2018 |
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No gems in the games anymore or just broke?
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1 | 13 | February 4, 2025 |
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I cant press anything in Hots
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0 | 6 | February 3, 2025 |
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"this play mode is currently disabled" since last update
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0 | 13 | February 3, 2025 |
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Profile Reset after pc sleep
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0 | 1 | February 2, 2025 |
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Servers wont connect, blizzard app wont connect
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11 | 99 | February 2, 2025 |
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32:9 5120x1440 UNPLAYABLE
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0 | 23 | February 2, 2025 |
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My screen is like 4x bigger than it should be, so i only see upper left menu and can not play the game at all or even go to settings to change like resolution or anything, and it was fine yesterday
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0 | 8 | January 22, 2025 |
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Double crown from Auriel bug
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0 | 8 | January 18, 2025 |
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Can't play. this play mode is currently disabled
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12 | 13453 | January 11, 2025 |
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Problemas no MSI GL62 7REX
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0 | 4 | December 28, 2024 |
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Hots stuck with 1/4 of the screen
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2 | 590 | December 22, 2024 |
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My game won’t load my profile
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99 | 1828 | December 19, 2024 |
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My game won't load my profile in any region for months
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1 | 21 | December 15, 2024 |
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I can not play match because heroes do not appear
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6 | 241 | December 15, 2024 |
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Files in your Heroes of the Storm installation are damaged
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0 | 19 | December 8, 2024 |
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Friendlist bugs
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0 | 6 | December 3, 2024 |
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EU leaderboard is not updated
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0 | 5 | November 30, 2024 |
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Is the language filter on by default?
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0 | 5 | November 29, 2024 |
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The game randomly restart my computer
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1 | 122 | November 28, 2024 |
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HOTS not working
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1 | 49 | November 26, 2024 |
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Profil can't load data
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1 | 45 | November 26, 2024 |
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Game not loading, characters, profile etc
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46 | 4042 | November 25, 2024 |
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Game is back for EU servers
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1 | 53 | November 25, 2024 |
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EU server refuse to show character list and start any type of match
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20 | 484 | November 25, 2024 |
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When EU servers will have chance to play the game again?
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2 | 133 | November 25, 2024 |
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Why some of the players can play and somes like me not have an access to EU servers?
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0 | 21 | November 25, 2024 |