Technical Support


Crashing and Windows 10 Creators Update (3)

Hello all, The latest update to Windows 10 (Creators) has been re-enabling the Xbox Game DVR. Heroes of the Storm could crash and have other performance issues when the Xbox DVR is enabled. To disable the DVR, please fo…

Frame drop issues while streaming (3)

Hey all, Recently we’ve seen some reports of streamers experiencing degraded performance while streaming Heroes of the Storm. If you use streaming software and you’re seeing frame rate drops in-game or dropped frames on…

Common Connection and Latency Issues (5)

Greetings all, We’ve been working to improve some of the available troubleshooting resources for our games. Since connectivity problems are a common problem in gaming, we wanted to provide some information on what cause…

Welcome to the Technical Support Forum! (9)

Welcome to the Technical Support forum for Heroes of the Storm. This forum exists to provide Heroes of the Storm players a place to discuss technical issues with each other and Blizzard Tech Support staff members. Blizza…

Sudden fps drops/lag spikes every few seconds (7)
2 days now and still cant paly (6)
Keyboard stops working in-game this is the ONLY game it does it on (2)
Didnt Receive Level 10 Boost (4)
Discornect after finished games (9)
Rank point loss from server crash (2)
Frequent lagspikes has suddenly started (6)
Blizzard fix this useless servers! (2)
I noticed a typo (2)
Missing hero on my account (2)
Desync & reconnect/ disconnect (4)
Game crashes during joining friends (7)
Incorrect event quest translation to russian (2)
Graphic Bug, ugly spikes (9)
Will this computer play Heroes of the Storm? (4)
Game causes computer to power off then back on again (12)
Mid-Game performance drop/lag spike (16)
Constant 60 ms ping (1)
Right click bug (2)
Lost account after patch (14)
Micro-freezes since latest patch (5)
Crashing During Draft Ranked (10)
Game crashes every time to my laptop - pixeled and trembling screen (13)
Bought golden Abathur skin, now it's red (8)
The new quest series - Bug (6)
This play mode is currently unavaliable (5)